Director, Product Design


What is Design?

Design isn't just how it looks
Design isn't just how it works
Design isn't just usability
Design is the act of ensuring real value is delivered to real people

Which is the goal of all Product People... but, designers are in a particularly vital spot as they are going to be relied upon to be the ones that know those we aim to serve better than anyone else on the team (not just Product, but the entire company). You'll know their grand desires as well as the minutiae of their daily needs.


What is a Director?

  • Squads serve the customer
  • IC's serve the squad... making sure they bring their full self to the quest of continuous value delivery AND continuous improvement of daily work
  • Managers serve the IC's... making sure they have what they need to do what they do best every day... and they have opportunities to learn and grow.
  • Directors serve a function, and the desired outcomes of the function's existence... making sure that strategy and organizational design puts everyone in the best position to continuously deliver value that customers love – and work for the business.
    • Directors ensure those within your function are put in a position to win.
    • Directors ensure those that interact with your function come to expect true collaboration; meaning they know they can ask for help, they know those in your function will ask for help when needed, and they look forward to pursuing opportunities together.

As a director, the expectation is that you are working within a strategy, but with little guidance on the specifics. But you thrive in this ambiguity. You not only get shit done, but you make sure everyone is working together to continuously get shit done a bit better every day.

Required responsibilities / assignments

Function Leader

We serve a specific function and the people executing against its Assignments. Our goal is continuous improvement of the tools and processes (balancing autonomy and focusing on feedback loops) to ensure everyone knows what success means, has the tools to achieve success, and are engaged throughout the journey in pursuit of success.

Function Leader’s must have the following skills, knowledge, and behaviors (aka Abilities):
Business Knowledge,Community,Systems Design and Management,Mentorship,Process Knowledge

Hiring Manager

Bringing new folks into our community is one of the most important activities any of us will do. We ensure a good candidate experience, a great interviewer experience, and ultimately a talent/opportunity fit we are excited about.

Hiring Manager’s must have the following skills, knowledge, and behaviors (aka Abilities):
Business Knowledge,Project Management

People Manager

We help those we serve achieve their personal growth and work goals – using servant leadership principles of empowering and trusting, transparency, providing clarity, and ensuring 360-degree accountability.

People Manager’s must have the following skills, knowledge, and behaviors (aka Abilities):
Communication,Community,Goal Management,Mentorship

Recruiter / Sourcer

Our sole goal is to help fill the top of the funnel with "Hell Yeah" candidates

Recruiter / Sourcer’s must have the following skills, knowledge, and behaviors (aka Abilities):
Community

Product Teammate

We are the builder, thinkers, the foundation for our business. Our business exists to provide value primarily via software – and we have the tremendous honor of being the caretakers of the software. Our motto as Product People is; Continuously Deliver Value – that Clients and Partners Love – and works for the business.

Product Teammate’s must have the following skills, knowledge, and behaviors (aka Abilities):
Product Knowledge,Process Knowledge,Business Knowledge,Goal Management,Collaboration

Optional responsibilities / Assignments

Customer Insight Excavator

We take in stories, feedback, complaints, and solution requests (from customers) – and convert them into Product gold called Insights

Data Analyst

We seek evidence that helps us decide on the direction we will take. There is a saying "if all we have are opinions, let's use mine... but if we have data, let's use that". CareerPlug aspires to be data-influenced in all product decisions. We are the engine that powers that influence.

Forward Progress Facilitator

A team/squad is a collection of individuals coming together to accomplish some mission. To accomplish a mission, the team needs to make forward progress. We are the facilitators of this forward progress... ensuring that with every action we take brings us closer to achieving our mission 💪🏾 We know it takes a team to succeed, and are committed to ensuring WTWT and collaboration. Regardless of our processes, meeting style and cadences, and communication methods; we ensure progress (next steps, priorities, and deliverables) are as clear as possible.

In-app guide admin

We collaborate on the in-app guide needs

Insights to Opportunity Alchemists

We ensure the opportunities on our opportunity tree are organized and rich with evidence that supports further investment. This evidence comes from everywhere, but is primarily sourced from Insights.

Opportunity Tree Caretaker

We ensure the opportunities we focus on are in alignment with the product strategy and give us the best chance at achieving our ultimate goals of continuous value delivery. We succeed if the Oppties we select results in helping us meet our product strategy goals.

Post-launch--Built-in-quality Guard

There can be no Value without Quality. We ensure we are building that quality in. From selecting opportunities, to shaping solutions, how we decompose and sequence the build out, and even how we do staged rollouts of our launches. We are looking for ways to ensure quality at every turn.

Pre-launch--Built-in-quality Guard

There can be no Value without Quality. We ensure we are building that quality in. From selecting opportunities, to shaping solutions, how we decompose and sequence the build out, and even how we do staged rollouts of our launches. We are looking for ways to ensure quality at every turn.

Sorcerex of Truth

We ensure that all stakeholders can rely on the product sources of truth. When they need to know... they can find out – just like ✨ magic 🪄

Value Shaper

We shape the solutions aimed at the desired outcome within Opportunities. We are the missionaries within Product obsessively focused on the five big value attributes while seeking continuously improved ways to deliver value that our clients/partners love and work for the business.

Visual/UI Designer

We are relied upon by our squadmates for our strong design opinion (simple, elegant, brand-aware, desirable, viable, feasible, and usable) while being flexible and open to ideas during the collaborative convergence

Eligibility

To be eligible for Product Design - Mgmt - 4.1 (Director), you must meet all of the following:
Alternative / Equivalent titles
  • Official Internal Title:Product Design - Mgmt - 4.1 (Director)
  • Official External Title:Director, Product Design
  • Director, Product UX Design

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