We are the last line of defense, the ones that must remediate the pain by any means necessary. The department, the business, and ultimately our clients/partners rely on us to ensure we can continue delivering on our mission.
Expectations / Description
Key Result(s) / Outcomes
- "One number" TBD
Supporting leading indicators
- Response time SLA
- Case CSAT score SLO
Links to dashboard that showcase these measures... coming soon
Things you might deliver/do
- Coming soon
Requirements
- Tier 5 Agent's must have a position with the reach of 1.1 or higher
- Tier 5 Agent's must be milestone 4+,Product Knowledge
- Tier 5 Agent's must be milestone 2+,Communication
- Tier 5 Agent's must be milestone 4+,Software Investigation
Configuration Health
- ✅ Has 3 Abilities
- ✅ Is a part of 1 Position
- ⚠️ Has been referenced in no observations
- ℹ️ No one has reacted to this Assignment
- ℹ️ Fewer than five people (1) have an official rating on this Assignment. To ensure anonymity, analysis will only appear after at least five people have ratings.
- ⛔️ Last updated: over 3 years ago
- ℹ️ Last conversed about: over 3 years ago
Examples / Observations
An observation relating to Tier-5 Agent has not been publicly recognized yet.
Official Tier 5 Agents
Manager Details:
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Teams needing a Tier-5 Agent
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Positions that reference being a Tier-5 Agent
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Conversations about Tier-5 Agent
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