Senior Site Reliability Engineer

We own our response to major incidents on our platforms, including application downtime, major bugs, and third party service issues by following the Lessonly Incident Response Plan which lives here.

We create, maintain, document update distributed reliable infrastructure.

With great compassion for our fellow engineers and end-users, we manage the balance between speed of innovation and reliability of end-user experience.

We are the last line of defense, the ones that must remediate the pain by any means necessary. The department, the business, and ultimately our customers rely on us to ensure we can continue delivering on our mission.

We ensure we’re shipping high quality backend code, we put teammates first by using code reviews as a way to help them do their best work, and we keep stories moving through our process.

We are obsessed with the intersection between product usage metrics (such as weekly active usage) and business metrics (such as renewal cycles). Our prime objective is to identify quantitative evidence that will help CX, services, support, and product make better decisions about how each of them serves our customers

We engage in meaningful conversations on ways to help the Lessonly organization do better work.

We serve the function of Product Infrastructure and Software Operations, and those executing against its assignments. Our goal is continuous improvement of the tools and processes (balancing autonomy and focusing on feedback loops).

We serve the function of Product Engineering, and those executing against its roles. Our goal is continuous improvement of the tools and processes (balancing autonomy and focusing on feedback loops).

We are the ones that bring organization and clarity to the Discovery process.

Growing the team is one of the most important things we do... and we interviewers are responsible for helping to decide on our future teammates.

We provide context through communication boosting productivity leading to new llama satisfaction.

We engage in meaningful conversations on ways to help the Product and Engineering team do better work

We are obsessed with product usage metrics because they are the leading indicators of how successful our squad, software, and the company are.

We believe the influence of data is critical in nearly all decisions, from how successful a feature is... how successful a campaign is... how successful a type of customer is … how successful a launch is.

We respond quickly and efficiently when folks have a question that they think is best served by a report. However, our prime directive is to continually look for ways to enable folks (internal teams and customers) to have a way to self-serve the answers they need to do better work!

We ensure that our technical partnerships are healthy. That means clarifying expectations, managing communication, and ultimately being accountable for success (win-win makers).

We triage application errors that arise from our application error monitoring tool.