Key Result(s)

• Quantitative evidence plays a vital part in opportunity prioritization
  • ... as measured by qualitative feedback from the Opportunity Shapers
• Insights are uncovered that helps better support our customers
  • ... as measured by qualitative feedback from the post-sales customer-facing teams (Account Management, Customer Support, Professional Services, and Customer Implementation)
• The bi-weekly metrics all-hands has easy to understand, and clearly impactful metrics that Product can share with the rest of the organization to inspire excitement and provide clarity into the impact of the work

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Details

Things you might deliver/do

• We are responsible for understanding how Salesforce data, when blended with Product-usage data, impacts our ability to better understand and potentially even predict the business outcomes
• We are responsible for doing the exploration needed to empower CX to make even better recommendations to customers about their training program effectiveness
  • Helping CX uncover patterns in how the best-performing programs function so that they can help their customers better.
• We may partner with operations on deciding on and maintaining the business intelligence tooling (think Tableau or other BO tools)

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• If the data does not exist that we need to be able to answer a question, you are relied on to help prioritize modifying the platform to allow for the data to be captured, or captured in the proper format.

Illustrations

• This excerpt from the book Inspired is a well-written summation of the expectations and value of this role:
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