Product Data Analyst
As Data Analysts, we have three primary responsibilities:
- Helping us uncover patterns in how the best performing training programs function within our product so that we can better help our customers.
- Helping Product and Engineering define and maintain key performance indicators (KPIs) and guiding light metrics that will help us make more drive data-informed decisions.
- Helping our Customer Success (services and support as well) teams by building on and ultimately reducing the number of custom reports we are asked to deliver.
Required responsibilities / assignments
Report Writer
We respond quickly and efficiently when folks have a question that they think is best served by a report. However, our prime directive is to continually look for ways to enable folks (internal teams and customers) to have a way to self-serve the answers they need to do better work!
Data,Product Knowledge,Business and Technical Translation,Customer Service
Business intelligence analyst
We are obsessed with the intersection between product usage metrics (such as weekly active usage) and business metrics (such as renewal cycles). Our prime objective is to identify quantitative evidence that will help CX, services, support, and product make better decisions about how each of them serves our customers
Data,Product Knowledge,Business and Technical Translation,Stakeholder / Feedback Management
Product engagement analyst
We are obsessed with product usage metrics because they are the leading indicators of how successful our squad, software, and the company are.
We believe the influence of data is critical in nearly all decisions, from how successful a feature is... how successful a campaign is... how successful a type of customer is … how successful a launch is.
Data,Design Collaboration,Product Discovery,Product Knowledge,Initiative
Optional responsibilities / Assignments
Eligibility
- Take on and met/exceed the expectations of the 3 Assignments defined above
- Earn the 3 Ability milestones defined above
- Product & Engineering
- Business and Technical Translationneeds Milestone 2
- Required Milestone 1, based on the required role of Business intelligence analyst
- Required Milestone 2, based on the required role of Report Writer
- Initiativeneeds Milestone 0
- Optional Milestone 2, based on the required role of Product engagement analyst
- Product Knowledgeneeds Milestone 2
- Optional Milestone 1, based on the required role of Business intelligence analyst
- Required Milestone 2, based on the required role of Product engagement analyst
- Required Milestone 1, based on the required role of Report Writer
- Stakeholder / Feedback Managementneeds Milestone 0
- Optional Milestone 1, based on the required role of Business intelligence analyst
Development - Dataneeds Milestone 1
- Required Milestone 1, based on the required role of Business intelligence analyst
- Required Milestone 1, based on the required role of Product engagement analyst
- Required Milestone 1, based on the required role of Report Writer
Software Support - Customer Serviceneeds Milestone 0
- Optional Milestone 1, based on the required role of Report Writer
Product Design - Design Collaborationneeds Milestone 0
- Optional Milestone 1, based on the required role of Product engagement analyst
- Product Discoveryneeds Milestone 0
- Optional Milestone 1, based on the required role of Product engagement analyst
- Business and Technical Translationneeds Milestone 2
- 0 cumulative Ability milesIf you are unfamiliar with the MAAP philosophy, cumulative Ability miles will not mean anything to you. It is a simple and easiest to understand if youplay around with it, and create your unique job description!
Alternative / Equivalent titles
- Official Internal Title:Product Data Analyst - 2.1
- Official External Title:Product Data Analyst
- This is a position for lovers of all things data who have experience across a variety of disciplines as well as experience shaping data capture, transformation, and analysis practices at a fast-paced software organization.