Observation created about 1 year ago
Long story... but the short version is that many months ago I told the company that we'd guarantee a 10 biz-day turn around on anything that was submitted to ProductBoard. Many things happened and we weren't living up to this promise.
Incredibly bad. And 100% my fault.
Laura, took it upon herself to just start processing these things. No one asked... no one (that I'm aware of) even complained. She showed us what to do when we don't want a bad thing to continue. She showed us to have the humility and curiosity to seek feedback because there may be great insights in these submissions. She showed us what is like to be Speak Up and Step Up.
Today, I had some notifications about someone in there replying to people... and saw her reply to a co-worker who acually submitted a bug in the wrong place. This would have gone unnoticed and diminished trust.
But, no... Laura showed up and we are all better for it.
Grateful would be an understatement.
