Aspiration, explained
Great teammates show appreciation for the teams they work with and the company they work for. They make time to promote our collective efforts and share the positive experiences they have with the company, helping our company grow faster and recruit great talent.
Examples / Observations
Observation created over 5 years agoFeaturing:Noah B.We put learners firstWe have difficult conversationsWe ask clarifying questionsWe get agreementsWe recognize the opportunity in challengesWe inspire others to do better workWe don't wait to be told what to do, we take initiativeWe challenge ourselvesWe represent Lessonly positively in the communityWe critique, we don't complainImplementation engineerTechnical investigatorTier-2 escalation engineerNoah has been with us for a little over 6 months at this point and in that time, he's done a great job developing relationships with the rest of the company, going out of his way to help both customers and our internal folks resolve issues, and helping improve the escalation process. He's done such a great job that folks outside of our team have sent me messages about how helpful he's been. Here's the latest from someone in the company: "Noah has been killing it! He is doing an awesome job, especially with a few difficult customers lately. We appreciate him and his hard work SO VERY MUCH!!"
Thank you, Noah for your empathy, patience, and the initiative you take to help everyone do better work 🎉
Observation created over 5 years agoFeaturing:Alec R.We put learners firstWe highlight what's workingWe own our requestsWe are coachableWe recognize the opportunity in challengesWe inspire others to do better workWe challenge ourselvesWe represent Lessonly positively in the communityLaunch coordinatorAlec has been working on creating a presentation to demo the new Usernames functionality to the company - as a part of that, he iterated on what the presentation was going to consist of. There are many great aspects of the presentation that include: outlining the why behind the investment, shouting out the individual team members who were a big part of the success of that project, and lastly the CUSTOMER TESTIMONIAL!
It is one thing to acknowledge great work on delivering a feature into reality BUT it is another to understand and share what impact the feature is going to have on our customers. This shoutout is for Alec in seeking out and getting a customer to record a video about the value that the Usernames feature is going to provide to our customers. This gives energy to our internal team who built this, those who will support it, and those who will sell it!
Here is the presentation with the customer testimonial: https://docs.google.com/presentation/d/1lUMJ6CEe6hKN0Me056VGEZ7cf47pPxA9zLQnJ7lxfIQ/edit#slide=id.g58bf794290_0_61
Observation created over 5 years agoFeaturing:Kyle W.We don't wait to be told what to do, we take initiativeWe put the team before ourselvesWe represent Lessonly positively in the communityWe put learners firstBack-end architectBack-end engineerImplementation engineerTechnical investigatorTier-3 escalation engineerMultiple times over the last few months (and likely the last few years), Kyle has been working closely with Karlie and the US Cellular team on their integrations/enhancements/all the things. This has required him to jump on multiple phone calls and to work ridiculously late hours; a few times, he's been up in the middle of the night for a few hours to make sure everything worked as expected. Each time he's done this, he's still been a team player first thing the next morning. I appreciate his willingness to always take this on and do it with a positive attitude. Thanks, Kyle!
Observation created almost 6 years agoWe're currently hiring not one but two mid-senior engineers, for which there's a lot of competition these days. I saw on Twitter yesterday that an engineer I admire had just been laid off and could could be a fantastic addition to our team. I let Casey know (she's the hiring manager for this position) and she followed up that day via Greenhouse and even replied on Twitter, referencing one of the candidate's blog posts she enjoyed for a personal touch: https://twitter.com/case_eee/status/1135723324414341127
Compared with other teams who responded to this person with a generic "We're hiring" message, Casey's prompt and thoughtful response made me feel proud of how she represented our team. And of course the goal here—bringing folks we can all learn from and growth alongside on to our team—has a direct impact to each of us. Thanks, Casey!
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