Lessonly Ideal Team Player's Value: We recognize the opportunity in challenges

  Observation created over 4 years ago

Featuring:Jaki C.We recognize the opportunity in challengesWe put the team before ourselves

I mentioned in a shout out on Monday how Jaki had agreed to facilitate some meetings for the Practice discovery squad, even though she's no longer serving Practice directly.

Well, we've had two of those meetings, and I wanted to share why I'm overflowing with gratitude for Jaki right now. Some of the things that she did so wonderfully in these meetings:

• was patient and never rushed us, focusing on making sure we felt ready to move on
• asked great questions to dig deeper into some thoughts, and clarify other thoughts to help with understanding
• happily agreed to a second unplanned meeting when the first meeting wasn't enough (going back to the first point)
• even though she'd been on the original discovery crew and we were questioning some of the work that was done, she held back from explaining it all to us (as justification, which I would be super tempted to do!) until we were ready and had specific questions to ask

These meetings have helped relieve a lot of my stress and uncertainty about the next steps on the Practice discovery crew, and I attribute a lot of that success to Jaki using her skills to make sure our time was used as effectively as possible. Thanks Jaki!

  Observation created about 5 years ago

Featuring:Kimberly H.Ross h.Haley M.We recognize the opportunity in challengesWe put the team before ourselvesWe challenge ourselves

As we all know, our friend Gardee is moving on to a new chapter in his journey. He's been an amazing teammate and leaves some pretty big shoes to fill.

Specifically for a few critical roles for Practice.

Enter Ross, Kim, and Haley to save the day!

For Practice, Haley was tag-teaming Delivery Manager with Gardee, but has agreed to take this on by herself 🎉

Practice is a hot topic right now, and we want to communicate the progress, prepare the launches, and ensure we are decomposing/sequencing like bosses. So we asked the baddest boss in town to help out 😁. Hammertime Kim is coming in and helping with those roles 🎊

Last, but most certainly not least, with Kim focusing on Practice and Platform, that left a need for Partnerships. Ross is going to flex a bit out of his comfort zone and join the Shapers Guild and take on the roles that Kim was handling for Partnerships (ensuring we are continuously delivering value and reducing risk every day with how we decompose and sequence our work while also communicating this progress spectacularly). 🙌🏾

“Greatness is not measured by what a man or woman accomplishes, but by the opposition/struggle, he or she has overcome to reach their goals.” —Dorothy Height

Thank you all for helping us overcome, and continue our quest for greatness 🙏🏾🙏🏾🙏🏾

  Observation created over 5 years ago

Featuring:Noah B.We put learners firstWe have difficult conversationsWe ask clarifying questionsWe get agreementsWe recognize the opportunity in challengesWe inspire others to do better workWe don't wait to be told what to do, we take initiativeWe challenge ourselvesWe represent Lessonly positively in the communityWe critique, we don't complainImplementation engineerTechnical investigatorTier-2 escalation engineer

Noah has been with us for a little over 6 months at this point and in that time, he's done a great job developing relationships with the rest of the company, going out of his way to help both customers and our internal folks resolve issues, and helping improve the escalation process. He's done such a great job that folks outside of our team have sent me messages about how helpful he's been. Here's the latest from someone in the company: "Noah has been killing it! He is doing an awesome job, especially with a few difficult customers lately. We appreciate him and his hard work SO VERY MUCH!!"

Thank you, Noah for your empathy, patience, and the initiative you take to help everyone do better work 🎉

  Observation created over 5 years ago

Featuring:Alec R.We ask clarifying questionsWe recognize the opportunity in challengesBusiness and Technical TranslationSolutions Engineer

This is on behalf of Rachael Hartsell (member of the CX team) and a shoutout she gave at the all-team. Today Alec hopped on a call with one of our champions to talk about some SFTP solutions. We had talked about some solutions beforehand and while we are on the call Alec was asking questions of the customer. He proposed another solution that we had originally built for one of our customers that I wasn't aware about. The fact that he was so prepared and based on he was able to suggest a solution based on what the customer said in the moment.

  Observation created over 5 years ago

Featuring:Conlin D.We put learners firstWe share before we're readyWe ask clarifying questionsWe highlight what's workingWe own our requestsWe recognize the opportunity in challengesWe inspire others to do better workWe don't wait to be told what to do, we take initiativeWe put the team before ourselvesWe challenge ourselvesWe critique, we don't complainCommunityInitiativeMentorshipProduct DiscoveryDiscovery engineerFront-end architectFront-end engineer

Last week, I did a code review for Conlin. In the PR description, he did a phenomenal job at leaving detailed testing steps and notes around why the story was necessary. Beyond that, however, he also went out of his way to thoroughly talk through the issue on a deeper level. He explained the research he did on the problem, potential solutions (and why they wouldn't work), his decided solution (and why it does work), as well as the history and potential future of the problem. As both a reviewer and fellow engineer, I was really impressed by how much thought and effort went into this.
While I already find myself aiming to be as clear and informative as possible in my PR descriptions, seeing this inspired me to raise my standard going forward, and left me feeling grateful to work with Conlin.

PR of Reference - https://github.com/lessonly/lessonly/pull/7482

This section is for Lessonly folks only. Sign your team up to find your Gruuv!