Lessonly Ideal Team Player's Value: We challenge ourselves

  Observation created about 5 years ago

Featuring:Kimberly H.Ross h.Haley M.We recognize the opportunity in challengesWe put the team before ourselvesWe challenge ourselves

As we all know, our friend Gardee is moving on to a new chapter in his journey. He's been an amazing teammate and leaves some pretty big shoes to fill.

Specifically for a few critical roles for Practice.

Enter Ross, Kim, and Haley to save the day!

For Practice, Haley was tag-teaming Delivery Manager with Gardee, but has agreed to take this on by herself 🎉

Practice is a hot topic right now, and we want to communicate the progress, prepare the launches, and ensure we are decomposing/sequencing like bosses. So we asked the baddest boss in town to help out 😁. Hammertime Kim is coming in and helping with those roles 🎊

Last, but most certainly not least, with Kim focusing on Practice and Platform, that left a need for Partnerships. Ross is going to flex a bit out of his comfort zone and join the Shapers Guild and take on the roles that Kim was handling for Partnerships (ensuring we are continuously delivering value and reducing risk every day with how we decompose and sequence our work while also communicating this progress spectacularly). 🙌🏾

“Greatness is not measured by what a man or woman accomplishes, but by the opposition/struggle, he or she has overcome to reach their goals.” —Dorothy Height

Thank you all for helping us overcome, and continue our quest for greatness 🙏🏾🙏🏾🙏🏾

  Observation created over 5 years ago

Featuring:Noah B.We put learners firstWe have difficult conversationsWe ask clarifying questionsWe get agreementsWe recognize the opportunity in challengesWe inspire others to do better workWe don't wait to be told what to do, we take initiativeWe challenge ourselvesWe represent Lessonly positively in the communityWe critique, we don't complainImplementation engineerTechnical investigatorTier-2 escalation engineer

Noah has been with us for a little over 6 months at this point and in that time, he's done a great job developing relationships with the rest of the company, going out of his way to help both customers and our internal folks resolve issues, and helping improve the escalation process. He's done such a great job that folks outside of our team have sent me messages about how helpful he's been. Here's the latest from someone in the company: "Noah has been killing it! He is doing an awesome job, especially with a few difficult customers lately. We appreciate him and his hard work SO VERY MUCH!!"

Thank you, Noah for your empathy, patience, and the initiative you take to help everyone do better work 🎉

  Observation created over 5 years ago

Featuring:Tom C.We put learners firstWe have difficult conversationsWe share before we're readyWe ask clarifying questionsWe own our requestsWe are truthfulWe are coachableWe inspire others to do better workWe don't wait to be told what to do, we take initiativeWe put the team before ourselvesWe challenge ourselvesWe critique, we don't complainRubyCommunityInitiativeMentorshipDesign CollaborationBack-end engineer

In last week's Learn Squad weekly huddle, the topic of a bug (dubbed "a hole in the spacetime continuum") came up. This bug came to life as a result of a story I had recently done in the Accessibility epic, but Tom had taken the initiative to fix it shortly after it was noted as an issue in Slack. I greatly appreciated him taking this on, but found myself feeling even more appreciative in Monday's meeting during the conversation around what happened/why the bug occurred. He explained that he guided me down the wrong path when I consulted him on some Ruby syntax while working on the ticket, and explained the fix. Prior to this, I had never seen someone take so much ownership over an issue that occurred from assisting another engineer. In my past work, the responsibility would've fallen all on me, so this experience left me in awe. I am very thankful to work alongside someone like Tom, who a) understands we're all human, and b) takes ownership of his work (whether that's in the codebase, or offering help to others)!

  Observation created over 5 years ago

Featuring:Conlin D.We put learners firstWe share before we're readyWe ask clarifying questionsWe highlight what's workingWe own our requestsWe recognize the opportunity in challengesWe inspire others to do better workWe don't wait to be told what to do, we take initiativeWe put the team before ourselvesWe challenge ourselvesWe critique, we don't complainCommunityInitiativeMentorshipProduct DiscoveryDiscovery engineerFront-end architectFront-end engineer

Last week, I did a code review for Conlin. In the PR description, he did a phenomenal job at leaving detailed testing steps and notes around why the story was necessary. Beyond that, however, he also went out of his way to thoroughly talk through the issue on a deeper level. He explained the research he did on the problem, potential solutions (and why they wouldn't work), his decided solution (and why it does work), as well as the history and potential future of the problem. As both a reviewer and fellow engineer, I was really impressed by how much thought and effort went into this.
While I already find myself aiming to be as clear and informative as possible in my PR descriptions, seeing this inspired me to raise my standard going forward, and left me feeling grateful to work with Conlin.

PR of Reference - https://github.com/lessonly/lessonly/pull/7482

  Observation created over 5 years ago

Featuring:Alec R.We put learners firstWe highlight what's workingWe own our requestsWe are coachableWe recognize the opportunity in challengesWe inspire others to do better workWe challenge ourselvesWe represent Lessonly positively in the communityLaunch coordinator

Alec has been working on creating a presentation to demo the new Usernames functionality to the company - as a part of that, he iterated on what the presentation was going to consist of. There are many great aspects of the presentation that include: outlining the why behind the investment, shouting out the individual team members who were a big part of the success of that project, and lastly the CUSTOMER TESTIMONIAL!

It is one thing to acknowledge great work on delivering a feature into reality BUT it is another to understand and share what impact the feature is going to have on our customers. This shoutout is for Alec in seeking out and getting a customer to record a video about the value that the Usernames feature is going to provide to our customers. This gives energy to our internal team who built this, those who will support it, and those who will sell it!

Here is the presentation with the customer testimonial: https://docs.google.com/presentation/d/1lUMJ6CEe6hKN0Me056VGEZ7cf47pPxA9zLQnJ7lxfIQ/edit#slide=id.g58bf794290_0_61

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