We respond quickly and efficiently when folks have a question that they think is best served by a report. However, our prime directive is to continually look for ways to enable folks (internal teams and customers) to have a way to self-serve the answers they need to do better work!
Expectations / Description
Success looks like:
- Fast
- ... as measured by report requests completed cycle time (Need to define ideal cycle time)
- Quality
- ... as measured by report request CSAT (Need to introduce CSAT into ZD)
- Multiplicative
- ... as measured by a continuous reduction (and/or maintain low level) of report requests. This means that the insight that folks are looking for, they can get themselves. Which is better for customer service and better for Product.
Requirements
- Report Writer's must have a position with the reach of 1.1 or higher
- Report Writer's must be milestone 1+,Data
- Report Writer's must be milestone 1+,Product Knowledge
- Report Writer's must be milestone 2+,Business and Technical Translation
- Report Writer's are recommended to be milestone 1+,Customer Service
Configuration Health
- ✅ Has 4 Abilities
- ✅ Is a part of 5 Positions
- ✅ Has been referenced in 1 piece of public recognition
- ℹ️ No one has reacted to this Assignment
- ℹ️ No one has an official rating on this Assignment
- ⛔️ Last updated: over 5 years ago
- ℹ️ Never conversed about
Examples / Observations
An observation relating to Report Writer has not been publicly recognized yet.
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Manager Details:
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