We own the setup and maintenance of technical integrations that are core to a customer’s success and we continuously evaluate our time to value and minimize the time it takes to setup and resolve integration issues in order to provide a fully functional continuous training program.
Expectations / Description
- We own the setup and maintenance of technical integrations that are core to a customer’s success including (but not limited to):
- sFTP file syncs
- Authentication providers (OAuth, Okta, SAML, SCIM, etc)
- Custom branding via CSS
- We continuously evaluate our time to value and minimize the time it takes to setup and resolve integration issues in order to provide a fully functional continuous training program.
- We help identify inefficiencies and assist (when necessary) in building solutions
Requirements
- Implementation Engineer's must have a position with the reach of 1.2 or higher
- Implementation Engineer's must be milestone 1+,Web Technologies
- Implementation Engineer's must be milestone 1+,Data
- Implementation Engineer's must be milestone 1+,Infrastructure
- Implementation Engineer's must be milestone 1+,Engineering Communication
- Implementation Engineer's must be milestone 1+,Software Investigation
Configuration Health
- ✅ Has 5 Abilities
- ✅ Is a part of 3 Positions
- ✅ Has been referenced in 2 pieces of public recognition
- ℹ️ No one has reacted to this Assignment
- ℹ️ Fewer than five people (1) have an official rating on this Assignment. To ensure anonymity, analysis will only appear after at least five people have ratings.
- ⛔️ Last updated: over 5 years ago
- ℹ️ Never conversed about
Examples / Observations
Observation created almost 6 years agoFeaturing:Noah B.We put learners firstWe have difficult conversationsWe ask clarifying questionsWe get agreementsWe recognize the opportunity in challengesWe inspire others to do better workWe don't wait to be told what to do, we take initiativeWe challenge ourselvesWe represent Lessonly positively in the communityWe critique, we don't complainImplementation engineerTechnical investigatorTier-2 escalation engineerNoah has been with us for a little over 6 months at this point and in that time, he's done a great job developing relationships with the rest of the company, going out of his way to help both customers and our internal folks resolve issues, and helping improve the escalation process. He's done such a great job that folks outside of our team have sent me messages about how helpful he's been. Here's the latest from someone in the company: "Noah has been killing it! He is doing an awesome job, especially with a few difficult customers lately. We appreciate him and his hard work SO VERY MUCH!!"
Thank you, Noah for your empathy, patience, and the initiative you take to help everyone do better work 🎉
Observation created about 6 years agoFeaturing:Kyle W.We don't wait to be told what to do, we take initiativeWe put the team before ourselvesWe represent Lessonly positively in the communityWe put learners firstBack-end architectBack-end engineerImplementation engineerTechnical investigatorTier-3 escalation engineerMultiple times over the last few months (and likely the last few years), Kyle has been working closely with Karlie and the US Cellular team on their integrations/enhancements/all the things. This has required him to jump on multiple phone calls and to work ridiculously late hours; a few times, he's been up in the middle of the night for a few hours to make sure everything worked as expected. Each time he's done this, he's still been a team player first thing the next morning. I appreciate his willingness to always take this on and do it with a positive attitude. Thanks, Kyle!
Official Implementation Engineers
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Teams needing an Implementation Engineer
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Positions that reference being an Implementation Engineer
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Conversations about Implementation engineer
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