We are all about identifying solutions for customers and prospects so that they can get to value faster with Lessonly
Expectations / Description
The Account Executive/CX Manager will be the primary person building a relationship with the prospect. The solutions consultant will assist by running pilots and digging deep into the needs of the prospect/customer. You as a solutions engineer are the most technical and product-knowledgeable person of this three-person cross-functional sales squad. Your goal is to answer questions about “how might we” be able to meet the needs of this prospect/customer with existing platform configuration options
Key Result(s) / Outcomes
- Time-to-value
- Accelerating the pre-sales process
- [Required] The average ticket resolution time for a pre-sales support request to an engineer is at or below our 3-day goal of resolution
- [Nice-to-have] For deals that require a touchpoint with a solutions engineer, the average sales cycle time is below the current cycle average of 60 days
- Accelerating the implementation process
- [Required] The average ticket resolution time for an implementation request to an engineer is at or below our 3-day goal of resolution
- [Nice-to-have] The average time of implementation is reduced from the average of _ days when a customer requires working with a solutions engineer
- Accelerating the pre-sales process
- Clarity of possibility
- [Required] We will survey the AE or CXM that asks for a solutions engineer, and our ultimate goal is that we stay below 5% of the engagements answers (D) from below:
- A Solutions Engineer was brought into your pre-sales or implementation discussion with a customer or prospect. Which of the following best describes the outcome:
- A: A solution was identified for my customer or prospect using existing Lessonly functionality
- B: A potential acceleration was identified and evaluated on behalf of my customer or prospect
- C: It was identified that the customer or prospect request isn’t in alignment with our vision and work and therefore we wouldn’t support the request
- D: None of these three above items were accomplished
- A Solutions Engineer was brought into your pre-sales or implementation discussion with a customer or prospect. Which of the following best describes the outcome:
- [Required] We will survey the AE or CXM that asks for a solutions engineer, and our ultimate goal is that we stay below 5% of the engagements answers (D) from below:
Requirements
- Solutions Engineer's must have a position with the reach of 2.1 or higher
- Solutions Engineer's must be milestone 2+,Business and Technical Translation
- Solutions Engineer's must be milestone 2+,Delivery Forecasting
- Solutions Engineer's must be milestone 2+,Stakeholder / Feedback Management
- Solutions Engineer's must be milestone 2+,Product Knowledge
Configuration Health
- ✅ Has 4 Abilities
- ✅ Is a part of 5 Positions
- ✅ Has been referenced in 1 piece of public recognition
- ℹ️ No one has reacted to this Assignment
- ℹ️ No one has an official rating on this Assignment
- ⛔️ Last updated: almost 6 years ago
- ℹ️ Never conversed about
Examples / Observations
Observation created almost 6 years agoFeaturing:Alec R.We ask clarifying questionsWe recognize the opportunity in challengesBusiness and Technical TranslationSolutions EngineerThis is on behalf of Rachael Hartsell (member of the CX team) and a shoutout she gave at the all-team. Today Alec hopped on a call with one of our champions to talk about some SFTP solutions. We had talked about some solutions beforehand and while we are on the call Alec was asking questions of the customer. He proposed another solution that we had originally built for one of our customers that I wasn't aware about. The fact that he was so prepared and based on he was able to suggest a solution based on what the customer said in the moment.
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