Success

• Business / workshop goals achieved in time allotted (ex: Decisions made, solutions identified and spec'd, etc)
• Confidence in presentation and activity management
• Keeps all participants engaged. (ex: everyone participates equally)
• Selecting the best activities for the type of outcome desired + group dynamics
• Knows when to pause on the agenda to dig into a conversation vs. save until after the session.

Feedback Loop/Deliverables

• Workshop agendas and activities
• Next steps after workshops
• Post-workshop survey (for large, special facilitation)

Details

• This is a critical role in product discovery, as collaborating with 3+ people is challenging in and of itself. A facilitator alleviates the load of a discovery team bearing the weight by themselves
• Sometimes, tricky product and/or collaboration problems call for a leader to facilitate that collaboration. This role delivers on that collaboration with confident, thoughtful leadership in the room, and creates an enjoyable experience that arrives at needed goals.