Inactive  Product & Engineering Assignment: Technical investigator

  Observation created almost 6 years ago

Featuring:Noah B.We put learners firstWe have difficult conversationsWe ask clarifying questionsWe get agreementsWe recognize the opportunity in challengesWe inspire others to do better workWe don't wait to be told what to do, we take initiativeWe challenge ourselvesWe represent Lessonly positively in the communityWe critique, we don't complainImplementation engineerTechnical investigatorTier-2 escalation engineer

Noah has been with us for a little over 6 months at this point and in that time, he's done a great job developing relationships with the rest of the company, going out of his way to help both customers and our internal folks resolve issues, and helping improve the escalation process. He's done such a great job that folks outside of our team have sent me messages about how helpful he's been. Here's the latest from someone in the company: "Noah has been killing it! He is doing an awesome job, especially with a few difficult customers lately. We appreciate him and his hard work SO VERY MUCH!!"

Thank you, Noah for your empathy, patience, and the initiative you take to help everyone do better work 🎉

  Observation created about 6 years ago

Featuring:Kyle W.We don't wait to be told what to do, we take initiativeWe put the team before ourselvesWe represent Lessonly positively in the communityWe put learners firstBack-end architectBack-end engineerImplementation engineerTechnical investigatorTier-3 escalation engineer

Multiple times over the last few months (and likely the last few years), Kyle has been working closely with Karlie and the US Cellular team on their integrations/enhancements/all the things. This has required him to jump on multiple phone calls and to work ridiculously late hours; a few times, he's been up in the middle of the night for a few hours to make sure everything worked as expected. Each time he's done this, he's still been a team player first thing the next morning. I appreciate his willingness to always take this on and do it with a positive attitude. Thanks, Kyle!

  Observation created over 6 years ago

Featuring:Rick G.Conlin D.Casey S.Adam G.Haley M.Technical investigator

I just wanted to give a shoutout to everyone on the practice squad (and others) who have been working super hard to make things work as smoothly as they possibly can in regards to Hippo. I know this is often behind the scenes work and there's probably even more technical work that I don't even see but you all have really stepped up to try and lower the impact that these issues will have on our customers and other folks internally. I'm sure this work can be frustrating but you all have done it so gracefully and willingly and I think that says a lot about your work ethic! Thanks for being rockstars and taking this on!

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This section is for Lessonly folks only. Sign your team up to find your Gruuv!

This section is for Lessonly folks only. Sign your team up to find your Gruuv!