Product Design's Ability: Design Operations

The orchestration and optimization of people, processes, and craft in order to amplify Design’s value and impact at scale. Affects how efficiently and effectively we operate

I have observed this person showing a consistent, comfortable, continuous, and clear positive impact to a squad when wielding this ability, and therefore I would put them in situations where they can employ this ability with only a small amount of guidance

• Uses the team's common tools and design libraries

I have observed this person showing a consistent, comfortable, continuous, and clear positive impact to a squad when wielding this ability, and therefore I would put them in situations where they can employ this ability, with no assistance as well as being a trusted active or passive mentor to others

• Regularly (ex: 1x a month) adds to design libraries
• Suggests ways to improve operations or tools

I have observed this person showing a consistent, comfortable, continuous, and clear positive impact to multiple squads when wielding this ability, and therefore I would put them in situations where they can employ this ability as well as being considered an expert within this discipline

• Creates new libraries when needed
• Proactively improves operations of the team, whether through the process, libraries, or tools
• Proactively creates moments of good design craft in day to day work.

I have observed this person showing a consistent, comfortable, continuous, and clear positive impact to a squad when wielding this ability, and therefore I would put them in situations where they can not only employ this ability but where they set the tone for this at the company level

• Responsible for the strategy of design operations
• Finding gaps in hiring needs and finding the right people for that role
• Identify training needs. Work with team to grow skills

I have observed this person showing a consistent, comfortable, continuous, and clear positive impact to not just internal teams but the community/industry in general when wielding this ability, and they are recognized by the community/industry as an expert

• Creates long-term roadmap (2+ yrs) of design operations
• Responsible for creating a headcount plan of the design team