Product's Ability: Process Knowledge

In EOS there are 6 main components. One of the most important is the Process Component.

The gist of it is that the most critical 20% of your processes should be known and followed by all.

Many issues across any business can be traced back to lack of clarity about how work gets done.

This Ability is intended to operationalize the clarity about how work gets done.

Themes of the Milestones

Milestone 1 = The What

Ideally everyone in the company could be considered Milestone 1. These are the most critical processes that have to be followed by all.

Milestone 2 = The How

All of Product needs to be at Milestone 2, but the only non-product teammates that need this level of knowledge are those either very interested or directly impacted by the inner-workings of Product. Tier II, directors of client-facing teams, some folks in ops or implementation... these are the folks likely to try and understand the How.

Milestone 3 = The Why

All of Product could benefit from being at Milestone 3, but it is only required for some. This Milestone will focus in on the reasoning why we do what we do. Those who wish to effect change on how we work or to activate the autonomy given to how squads can work differently, must be at this Milestone.

I have observed this person showing a consistent, comfortable, continuous, and clear positive impact to a squad when wielding this ability, and therefore I would put them in situations where they can employ this ability with only a small amount of guidance

You know and follow CareerPlug’s processes as defined here. You understand why processes are important.

I have observed this person showing a consistent, comfortable, continuous, and clear positive impact to a squad when wielding this ability, and therefore I would put them in situations where they can employ this ability, with no assistance as well as being a trusted active or passive mentor to others

You are an advocate for your team’s processes - making sure everybody understands the benefits and tradeoffs. You identify process problems, and have some ideas for improvement.

I have observed this person showing a consistent, comfortable, continuous, and clear positive impact to multiple squads when wielding this ability, and therefore I would put them in situations where they can employ this ability as well as being considered an expert within this discipline

• You look for ways to improve your team’s processes - you are able to reduce the complexity of processes related to your squad allowing your team to get more done with less work.
• You are able to solve important process problems, working across teams as necessary. You train others on our processes and make sure documentation is always up to date.

I have observed this person showing a consistent, comfortable, continuous, and clear positive impact to a squad when wielding this ability, and therefore I would put them in situations where they can not only employ this ability but where they set the tone for this at the company level

You constantly research and experiment for new and better approaches for all aspects of Product and Engineering workflows. You are seen as an expert on the topic and people come to you for help solving process problems for their teams.You shape the team processes - listening to feedback and guiding the team through the changes, and you define the vision and strategy that inspire people across teams to solve our thorniest problems related to processes.

I have observed this person showing a consistent, comfortable, continuous, and clear positive impact to not just internal teams but the community/industry in general when wielding this ability, and they are recognized by the community/industry as an expert

You are known/published/praised for your take on product processes in the industry at large.