CareerPlug's Ability: Business Knowledge

Understanding how the business works is critical because it helps you give context to your team’s goals and responsibilities.

If we know how we are impacting the business and why it matters, we will make better decisions.

We align on this Ability across these three attributes:

• How we work
  • Our internal processes, tools, teams, and how it all interrelates
• SaaS metrics
  • The key measures for software as a service (SaaS) businesses.
• Our market
  • HRIS vs ATS vs Job Board… our target Ideal Client Profile (ICP), etc

I have observed this person showing a consistent, comfortable, continuous, and clear positive impact to a squad when wielding this ability, and therefore I would put them in situations where they can employ this ability with only a small amount of guidance

• How we work
  • You know where to find answers
  • You can answer the basic EOS questions (what is an L10, what is core focus, what are our values, what is a rock)
• SaaS metrics
  • You are aware of and can speak to the three big measures of any SaaS business (get them, keep them, serve them more <== what are the official terms for these concepts?)
• Our market
  • You know what our ideal client is, as defined within the V/TO

I have observed this person showing a consistent, comfortable, continuous, and clear positive impact to a squad when wielding this ability, and therefore I would put them in situations where they can employ this ability, with no assistance as well as being a trusted active or passive mentor to others

• How we work
  • You've used a departmental form (instead of DM'ing folks) to achieve a goal
  • You can answer most EOS questions (what is a good issue, what is our vision, what is our Core Focus, what are rocks, etc)
• SaaS metrics
  • You are aware of, understand, and can converse about every line item on the Company tab in our Scorecard, what it impacts and why we believe it is important, etc.
• Our market
  • You can converse about the different strategies we employ (B2P vs CB and/or which clients have access to Basic and which don't)

I have observed this person showing a consistent, comfortable, continuous, and clear positive impact to multiple squads when wielding this ability, and therefore I would put them in situations where they can employ this ability as well as being considered an expert within this discipline

• How we work

  • You can be found explaining EOS concepts to folks (such as; Our 10-Year Target, our target market, our 3 Uniques (differentiators), our proven process for doing business with our client and partners)
  • You could run an L10 as the integrator (when you facilitate the meetings often average above 8.5, attributed to your ability to keep folks on task).

• SaaS metrics

  • You can explain every line item on the leadership scoreboard to a new Pluggie
  • You can state one of the most important measures of any department in the company

• Our market

  • You can explain all of the major distribution channels and models we utilize
  • You are excited to discuss the concepts in this series of posts and have given thought to how we can implement them at CP

I have observed this person showing a consistent, comfortable, continuous, and clear positive impact to a squad when wielding this ability, and therefore I would put them in situations where they can not only employ this ability but where they set the tone for this at the company level

• How we work

  • You have introduced new tools that we use across the company. You could pass as an official EOS Integrator.
  • If an org design, L10, or people analyzer issue occurs, you are the one that folks call to make it better

• SaaS metrics

  • You have set new / actionable items on the leadership scoreboard that we now use to inform company strategy
  • You've helped improve a measure outside of your department

• Our market

  • You have given multiple presentations to the company about how improved understanding of our market can help our day-to-day work

N/A... yet