Description
Inspires day to day excellence, maximises potential and effectively resolves performance issues with compassion
We need leaders who can tactically unblock engineers who are struggling, and can work with them to understand, contextualise, and resolve root causes. We also need people who can resolve higher level organisational dysfunction when it occurs and get teams back on track.
Milestone 1
(adds 1 mile to your journey)
Helps individuals identify blockers and helps them identify next steps for resolution
| Examples | |
|---|---|
| Notices when someone is stuck and reaches out | Completed training on diagnosing problems |
| Helps others break down problems into feasible, tangible next steps | Unblocked a group member |
| Talks through problems non-judgmentally | Reinforces and affirms positive feedback for good work |
Milestone 2
(adds 3 miles to your journey)
Helps individuals resolve difficult performance issues, with insight, compassion, and skill
| Examples | |
|---|---|
| Gathers context outside the immediate problem | Completed training on decision making |
| Recognizes issues within local environment and suggests change | Convinced a group member to solve a problem directly, rather than doing it for them |
| Works to encourage ownership of actions and responsibilities | Gave honest feedback about poor performance, with compassion |
Milestone 3
(adds 6 miles to your journey)
Intervenes in long-standing performance issues with targeted behavior change or performance plans
| Examples | |
|---|---|
| Aggregates signals of poor performance and creates process for improvement | Worked with group member to address persistent communication failures |
| Investigates motivation and externalities for consistent poor performance | Arranged a transfer to another team, resulting in improved performance |
| Puts together comprehensive, achievable performance plans | Managed group member closely to maximise chances of PIP success |
Milestone 4
(adds 12 miles to your journey)
Mediates escalated situations, empowers underperforming teams, and resolves conflict
| Examples | |
|---|---|
| Recognizes heightened situations and toxic or aggressive interactions | Empowered a team to drive forward amidst uncertainty |
| Inserts themself into conflict where appropriate to calm and mediate | Protected team from externalities so they could focus on goals |
| Encourages open dialog and builds trust between parties in conflict | Mediated sit-down between team members to address tension |
Milestone 5
(adds 20 miles to your journey)
Resolves complex organizational dysfunction, or persistent conflict at senior levels
| Examples | |
|---|---|
| Takes control of dysfunctional teams to organise chaos | Turned around the performance of a problematic team |
| Repairs broken team dynamics and builds harmony | De-escalated serious tensions between teams |
| Presides over a well-oiled team of teams | Rebuilt trust between senior team leads |
Configuration Health
- ✅ Associated with 1 role
- ⚠️ Has been referenced in no observations
- ℹ️ No one has achieved a milestone on this ability
- ⛔️ Last updated: almost 5 years ago
- ℹ️ Never conversed about
Role & Position Requirements
- Supportersmust be milestone 1+
Examples / Observations
An observation relating to Accomplishment has not been publicly recognized yet.
Conversations about Accomplishment
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