Observation created almost 5 years agoAs we on Assess prepare for the launch of Certifications, we had a bit of an "oh, shit" moment today where it seemed like maybe we weren't all in alignment about what a Certification is. I felt a little scared, since that's not where you want to be 5 months into a project the month it's supposed to launch. So Justin called a meeting with Ashley, our designer, and me as Discovery Engineer. A lesser leader might have played the blame game ("who needs to work overtime to fix this?") or gone full command-and-control ("Here's my plan—make it happen"), but if you've worked with him, you know that's not Justin. Instead, and I've seen him do this before, he approached the situation from a place of curiosity, asking questions like "How did we get here?" Maybe it's because he has a million kids and has seen it all, but Justin's calmness immediately put me at ease, and his confident curiosity—like of course we're going to figure this out—was infectious, keeping us focused on problem-solving. It turned out we were mostly in alignment anyway, and had just made some small divergent, decisions over the course of the project that we're finally having to square, and now have a plan to. If you struggle with crucial conversations like I sometimes do, take a page from the Book of Kime and stay confidently curious.
Observation created over 5 years agohttps://lessonly.slack.com/archives/C047M50CA/p1573534058463600
Clear, a story, and given once an accomplishment has been made... love this shout out!
Observation created over 5 years agohttps://lessonly.slack.com/archives/C047M50C0/p1568211454034800
LOVE THIS!
Unexpected, but valuable. Keeping the most important thing, the most important thing. Which is...
Are we allowing people to do better work with the things we build.
Usage is a leading indicator to this.
Thanks Justin!