Observation created almost 5 years agoFeaturing:Anne L.We ask clarifying questionsWe highlight what's workingWe get agreementsQualitative ResearchCommunityEvaluative User ResearcherAnne Marie is an absolute rockstar to work with. Salesforce is no small animal to tackle and she came in with no context, asked great questions, challenged our squad, and whipped together an incredible research plan and executed it. I personally wrestled with how to wrap my arms around the never-ending questions around reporting and how it could go in so many different directions. She had a heavy hand in stringing together what we were trying to find out and making the user testing actually successful. I’m amazed at the level of insights we've gained from her meticulous script and ability to ask important clarifying questions. I appreciate her dedication to her craft and how she's always innovating on how to better her research practices.
If you ever get a chance to sit-in on user testing with Anne Marie, I highly recommend it. User testing can be difficult because you also have to manage the emotions and feedback from other humans. Her ability to guide users through research problems without creating biases is quite the balancing act. She's also incredibly friendly, accommodating and creates a comfortable environment that generates wonderful discussions. I've learned to be a better listener just by observing her. She can pivot on a dime or dive to 10,000 ft depths to really understand the root of the problems that our users face.
But what I'm most impressed with is Anne Marie's commitment to treating everyone equally and as humans first. From checking in with each of our squad members individually on mental health, to being incredibly compassionate and sensitive to what our clients are facing during this time, I really am blown away by how brings brightness to the room no matter where she goes. She's stepped up for me when I needed help, validated my feelings when I've been overwhelmed, and I know she has my back. It's a pleasure working with her and I'm so excited to get to be on her team.
Observation created almost 5 years agoasdfaf