Lessonly

• Product & Engineering

   Assignments:

  --None--

  ---

  • Product

     Assignments:

    --None--

    ---

    • Product Design

       Assignments:

      Design Facilitator

      We facilitate design activities aimed at collaboration, clarity, and alignment

      Full Description

      Success

      • Business / workshop goals achieved in time allotted (ex: Decisions made, solutions identified and spec'd, etc)
      • Confidence in presentation and activity management
      • Keeps all participants engaged. (ex: everyone participates equally)
      • Selecting the best activities for the type of outcome desired + group dynamics
      • Knows when to pause on the agenda to dig into a conversation vs. save until after the session.

      Feedback Loop/Deliverables

      • Workshop agendas and activities
      • Next steps after workshops
      • Post-workshop survey (for large, special facilitation)

      Details

      • This is a critical role in product discovery, as collaborating with 3+ people is challenging in and of itself. A facilitator alleviates the load of a discovery team bearing the weight by themselves
      • Sometimes, tricky product and/or collaboration problems call for a leader to facilitate that collaboration. This role delivers on that collaboration with confident, thoughtful leadership in the room, and creates an enjoyable experience that arrives at needed goals.

      Requirements

      • Must have a position with the reach of 2.1 or higher
      • For this role, you must be milestone 2 or greater inDesign Facilitation
      • For this role, you must be milestone 2 or greater inStakeholder / Feedback Management
      • For this role, you must be milestone 2 or greater inProduct Discovery
      • For this role, you must be milestone 1 or greater inDesign Collaboration
      • For this role, you must be milestone 1 or greater inDesign Operations

      Examples

      An observation relating to  Design Facilitator  has not been publicly recognized yet.

      Solution Designer (UX design)

      We create, prototype, test, and iterate concepts in collaboration with the entire squad in pursuit of desirable, viable, feasible, and usable solutions

      Full Description

      Success:

      • Validating and learning as quickly as possible with collaboration being a major key. Our value of sharing before ready is most applicable to this role.

      Things you'll do

      • Utilize Lean UX methods used to create successful team collaboration to create desirable, viable, feasible, and usable solutions to big problems.
      • Create, prototype, test, and iterate concepts
      • Use the full library of techniques such as lo-fi, wireframing, hi-fi live-data prototypes and any of the other techniques in between.

      Feedback loop/deliverables:

      • Designs that enable clarity of how a problem will be solved.
      • Validated solutions to the problems/unmet needs proposed
      • When necessary, you'll work with the Opportunity shaper and Discovery engineer to flesh out the execution section of investment canvases

      Details:

      • Solution definition is the most visible aspect of the designer position: creating, prototyping, testing, and iterating upon solutions and concepts.
      • We will lean on you to influence best design practices when it comes to choosing prototype fidelity, finding ways to learn and validate, collaborating within and between product teams, and encouraging the sharing of ideas and concepts early on.
      • Iteration and Sharing Before Ready are two concepts at the center of what it takes to be successful in this role. Trying to go it alone will ultimately lead to failure. You should think of yourself as a shepherd of the solution, not as someone who owns it in isolation.

      Requirements

      • Must have a position with the reach of 2.1 or higher
      • For this role, you must be milestone 2 or greater inProduct Discovery
      • For this role, you must be milestone 1 or greater inInteraction Design
      • For this role, you must be milestone 2 or greater inDesign Collaboration
      • For this role, you must be milestone 2 or greater inStakeholder / Feedback Management
      • For this role, you must be milestone 1 or greater inInitiative
      • For this role, you must be milestone 2 or greater inDesign Facilitation
      • For this role, you must be milestone 1 or greater inDesign Project Management
      • For this role, you must be milestone 1 or greater inDesign Operations

      Examples

        Observation created over 5 years ago

      Featuring:Ashley S.Design CollaborationSolution Designer (UX design)

      https://lessonly.slack.com/archives/C8H3ENQ2J/p1582565374007400

      Just wanted to give a quick shout out to Ashley on something small, but amazing.

      I'd love for us to do more of this style of collaboration. Small bits along the way. Sharing early and bringing in feasibility and viability as you go. I believe this is vital to the continuous discovery/design/delivery methodology we are striving for.

      I absolutely love this!

      Keep it up!!

      ---

      • Product Research

         Assignments:

        Evaluative User Researcher

        We are relied upon for the identification, justification for enhancing, and clarity around the opportunity for reducing resistance and/or increasing value within the user experience.

        Full Description

        Success:

        • The insights you gather around opportunities to improve the customer experience are critical when prioritizing upcoming product work.
        • You are relied upon for the identification, justification for enhancing, and clarity around the opportunity for reducing resistance and/or increasing value within the user experience.
        • You’ll have success in this role the more you understand the customers using our product both qualitatively and quantitatively.

        Feedback loop/deliverables

        • Creation of investment canvases, specifically the evidence section

        Details/activites

        • You’ll notice that much of the language being used comes from the double diamond style of thinking. We build software to solve real problems for real people. The first step in doing that is having a deep understanding of the problem we are trying to solve and the context of those that are trying to make progress. Defining the Why.
        • Monitoring current feature usage and trends
        • Running usability studies

        Relevant excerpt for illustration

        • This excerpt from the book Inspired illustrates a useful take on research as an important part of the prod dev process:

        ... when we talk about how we do product discover, we are continuously doing two kinds of rapid learning and experimentation. One kind of learning is qualitative, and the other is quantitative.

        Especially with the qualitative learning, some of our research is generative, which is understanding the problems we need to solve; and some of our research is evaluative, which is assessing how well our solution solves the problem.

        User researchers are trained in this range of qualitative techniques (and some of them are also trained on the quantitative techniques as well). They can help you find the right type of users, craft the right types of tests, and learn the most from each user or customer interaction.

        The key to tapping into the real value that these user researchers can provide is to keep in mind that the learning must be shared learning.

        ---

        • This excerpt from a blog post illustrates the difference between evaluative and generative research:

        The goals of generative and evaluative research are very different.

        • Generative research helps you define the problem you’d like to design a solution for.
        • Evaluative research evaluates an existing design (in prototype form or in final form).

        Requirements

        • Must have a position with the reach of 2.1 or higher
        • For this role, you must be milestone 2 or greater inQualitative Research
        • For this role, you must be milestone 1 or greater inQuantitative Research
        • For this role, you must be milestone 2 or greater inResearch Ops
        • For this role, you must be milestone 1 or greater inUX Analytics
        • For this role, you must be milestone 2 or greater inDesign Project Management

        Examples

          Observation created over 5 years ago

        Featuring:Anne L.We ask clarifying questionsWe highlight what's workingWe get agreementsQualitative ResearchCommunityEvaluative User Researcher

        Anne Marie is an absolute rockstar to work with. Salesforce is no small animal to tackle and she came in with no context, asked great questions, challenged our squad, and whipped together an incredible research plan and executed it. I personally wrestled with how to wrap my arms around the never-ending questions around reporting and how it could go in so many different directions. She had a heavy hand in stringing together what we were trying to find out and making the user testing actually successful. I’m amazed at the level of insights we've gained from her meticulous script and ability to ask important clarifying questions. I appreciate her dedication to her craft and how she's always innovating on how to better her research practices.

        If you ever get a chance to sit-in on user testing with Anne Marie, I highly recommend it. User testing can be difficult because you also have to manage the emotions and feedback from other humans. Her ability to guide users through research problems without creating biases is quite the balancing act. She's also incredibly friendly, accommodating and creates a comfortable environment that generates wonderful discussions. I've learned to be a better listener just by observing her. She can pivot on a dime or dive to 10,000 ft depths to really understand the root of the problems that our users face.

        But what I'm most impressed with is Anne Marie's commitment to treating everyone equally and as humans first. From checking in with each of our squad members individually on mental health, to being incredibly compassionate and sensitive to what our clients are facing during this time, I really am blown away by how brings brightness to the room no matter where she goes. She's stepped up for me when I needed help, validated my feelings when I've been overwhelmed, and I know she has my back. It's a pleasure working with her and I'm so excited to get to be on her team.

        Generative User Researcher

        As Generative User Researchers we help define (with evidence) the problem/unmet need we’d like to design a solution for.

        Full Description

        Success looks like:

        • Research initiatives and insights have a meaningful and consistent impact on how decisions are made, both within and outside of Product.
        • Understand potential customers and current customers that fall into the ideal customer profile dictated by the company/market strategy. Success is understanding these customers better than anyone.

        Feedback loop/deliverables

        • Creation of investment canvases, specifically the evidence section

        Details:

        • You’ll notice that much of the language being used comes from the double diamond style of thinking. We build software to solve real problems for real people. The first step in doing that is having a deep understanding of the problem we are trying to solve and the context of those that are trying to make progress. Defining the Why.

        Relevant excerpt for illustration

        • This excerpt from the book Inspired illustrates a useful take on research as an important part of the prod dev process:

        ... when we talk about how we do product discover, we are continuously doing two kinds of rapid learning and experimentation. One kind of learning is qualitative, and the other is quantitative.

        Especially with the qualitative learning, some of our research is generative, which is understanding the problems we need to solve; and some of our research is evaluative, which is assessing how well our solution solves the problem.

        User researchers are trained in this range of qualitative techniques (and some of them are also trained on the quantitative techniques as well). They can help you find the right type of users, craft the right types of tests, and learn the most from each user or customer interaction.

        The key to tapping into the real value that these user researchers can provide is to keep in mind that the learning must be shared learning.

        ---

        • This excerpt from a blog post illustrates the difference between evaluative and generative research:

        The goals of generative and evaluative research are very different.

        • Generative research helps you define the problem you’d like to design a solution for.
        • Evaluative research evaluates an existing design (in prototype form or in final form).

        Requirements

        • Must have a position with the reach of 2.1 or higher
        • For this role, you must be milestone 2 or greater inProduct Discovery
        • For this role, you must be milestone 1 or greater inDesign Project Management
        • For this role, you must be milestone 2 or greater inQualitative Research
        • For this role, you must be milestone 2 or greater inQuantitative Research
        • For this role, you must be milestone 1 or greater inResearch Ops
        • For this role, you must be milestone 1 or greater inUX Analytics
        • For this role, you must be milestone 1 or greater inDesign Facilitation

        Examples

        An observation relating to  Generative User Researcher  has not been publicly recognized yet.